About
A company that specializes in services for the transportation and logistics industry to enhance efficiency, higher control mechanisms, simple operations, and competitive pricing.
Cisco Call Center & Recording:
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Client's Needs
1.Streamline customer service operations for improved efficiency.
2.Enhance call routing and queuing to optimize call distribution and reduce wait times.
3.Implement call recording capabilities for quality assurance and analysis of customer interactions.
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Our Solution
Our team implemented a Cisco call center solution to streamline the client’s customer service operations. This involved setting up a centralized call center system, configuring call routing and queuing, and integrating it with the client’s existing telephony infrastructure. Additionally, we deployed a call recording solution to enable the client to monitor and analyze customer interactions for quality assurance purposes.
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Benefit to the Client
The Cisco call center solution improved the client’s customer service capabilities by enabling efficient call routing, reducing wait times, and enhancing call monitoring and quality control through the integrated recording system.
Backup and Disaster Recovery Solution:
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Client's Needs
SHIFT company needed a backup and disaster recovery solution to safeguard their critical business data.
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Our Solution
To ensure the safety of critical business data, we designed and implemented a backup and disaster recovery solution. This involved assessing the client’s data storage requirements, selecting appropriate backup technologies, and setting up backup schedules and strategies. We also established offsite data replication and tested the disaster recovery procedures to ensure business continuity in the event of a system failure or data loss.
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Benefit to the Client
The implemented backup and disaster recovery solution ensured the client’s critical data was protected from loss or corruption. In the event of a system failure or data loss, the client was able to quickly recover their data, minimizing downtime and maintaining business continuity.
IT Support for Head office and Branches:
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Client's Needs
SHIFT company required IT support services for their head office and branches. This encompassed managing network infrastructure, resolving hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance.
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Our Solution
Our team provides IT support services to the client’s head office and branches. This included managing network infrastructure, troubleshooting hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance. We established Service Level Agreements (SLAs) to ensure prompt response times and resolution of IT-related incidents.
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Benefit to the Client
IT support services helped the SHIFT company efficiently manage their IT infrastructure. Proactive monitoring and maintenance activities minimized system downtime, while prompt issue resolution ensured smooth operations for the client’s head office and branches.
IT Infrastructure Preparation for New Branches:
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Client's Needs
SHIFT company needed assistance in preparing the IT infrastructure for their new branches. This encompassed conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying essential infrastructure components like servers, switches, routers, and wireless access points. The goal was to ensure smooth connectivity and seamless integration with the existing network environment.
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Our Solution
We preparing the IT infrastructure for the client’s new branches. This involved conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying the necessary infrastructure components such as servers, switches, routers, and wireless access points. We ensured seamless connectivity and integration with the existing network environment.
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Benefit to the Client
By preparing the IT infrastructure for new branches, the client was able to open and integrate new locations smoothly. The standardized network architecture and robust connectivity allowed efficient communication and data sharing across all branches.
Client's Needs
1.Streamline customer service operations for improved efficiency.
2.Enhance call routing and queuing to optimize call distribution and reduce wait times.
3.Implement call recording capabilities for quality assurance and analysis of customer interactions.
Our Solution
Our team implemented a Cisco call center solution to streamline the client’s customer service operations. This involved setting up a centralized call center system, configuring call routing and queuing, and integrating it with the client’s existing telephony infrastructure. Additionally, we deployed a call recording solution to enable the client to monitor and analyze customer interactions for quality assurance purposes.
Benefit to the Client
The Cisco call center solution improved the client’s customer service capabilities by enabling efficient call routing, reducing wait times, and enhancing call monitoring and quality control through the integrated recording system.
-
Client's Needs
SHIFT company needed a backup and disaster recovery solution to safeguard their critical business data.
-
Our Solution
To ensure the safety of critical business data, we designed and implemented a backup and disaster recovery solution. This involved assessing the client’s data storage requirements, selecting appropriate backup technologies, and setting up backup schedules and strategies. We also established offsite data replication and tested the disaster recovery procedures to ensure business continuity in the event of a system failure or data loss.
-
Benefit to the Client
The implemented backup and disaster recovery solution ensured the client’s critical data was protected from loss or corruption. In the event of a system failure or data loss, the client was able to quickly recover their data, minimizing downtime and maintaining business continuity.
IT Support for Head office and Branches:
-
Client's Needs
SHIFT company required IT support services for their head office and branches. This encompassed managing network infrastructure, resolving hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance.
-
Our Solution
Our team provides IT support services to the client’s head office and branches. This included managing network infrastructure, troubleshooting hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance. We established Service Level Agreements (SLAs) to ensure prompt response times and resolution of IT-related incidents.
-
Benefit to the Client
IT support services helped the SHIFT company efficiently manage their IT infrastructure. Proactive monitoring and maintenance activities minimized system downtime, while prompt issue resolution ensured smooth operations for the client’s head office and branches.
IT Infrastructure Preparation for New Branches:
-
Client's Needs
SHIFT company needed assistance in preparing the IT infrastructure for their new branches. This encompassed conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying essential infrastructure components like servers, switches, routers, and wireless access points. The goal was to ensure smooth connectivity and seamless integration with the existing network environment.
-
Our Solution
We preparing the IT infrastructure for the client’s new branches. This involved conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying the necessary infrastructure components such as servers, switches, routers, and wireless access points. We ensured seamless connectivity and integration with the existing network environment.
-
Benefit to the Client
By preparing the IT infrastructure for new branches, the client was able to open and integrate new locations smoothly. The standardized network architecture and robust connectivity allowed efficient communication and data sharing across all branches.
Client's Needs
SHIFT company required IT support services for their head office and branches. This encompassed managing network infrastructure, resolving hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance.
Our Solution
Our team provides IT support services to the client’s head office and branches. This included managing network infrastructure, troubleshooting hardware and software issues, ensuring system security, and implementing proactive monitoring and maintenance. We established Service Level Agreements (SLAs) to ensure prompt response times and resolution of IT-related incidents.
Benefit to the Client
IT support services helped the SHIFT company efficiently manage their IT infrastructure. Proactive monitoring and maintenance activities minimized system downtime, while prompt issue resolution ensured smooth operations for the client’s head office and branches.
-
Client's Needs
SHIFT company needed assistance in preparing the IT infrastructure for their new branches. This encompassed conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying essential infrastructure components like servers, switches, routers, and wireless access points. The goal was to ensure smooth connectivity and seamless integration with the existing network environment.
-
Our Solution
We preparing the IT infrastructure for the client’s new branches. This involved conducting site surveys, designing network layouts, procuring and configuring hardware and software, and deploying the necessary infrastructure components such as servers, switches, routers, and wireless access points. We ensured seamless connectivity and integration with the existing network environment.
-
Benefit to the Client
By preparing the IT infrastructure for new branches, the client was able to open and integrate new locations smoothly. The standardized network architecture and robust connectivity allowed efficient communication and data sharing across all branches.
SHIFTinc Testimonial:
Yazeed Bin Zaid
Infrastructure & Technical Support Manager
SMART consistently delivers excellent solutions and support, ensuring our systems run smoothly. Their skilled team and proactive approach have improved our overall operational efficiency and provided us with a reliable IT partner.
